IT Field Service Technician II
We have an immediate need for 6 month contract for hire IT Field Service Technician II position in Long Beach, CA.
Location: Long Beach, CA
This Job Pays: 35-40/HR plus benefits
The IT Field Service Technician is the primary IT support for end-users across various office and job site locations. This role involves providing hands-on support for hardware, software, and network issues, collaborating with the Service Desk, and working closely with IT management to maintain a seamless technology experience for all users.
Responsibilities:
- Respond promptly to help tickets, calls, and emails, diagnosing and resolving hardware and software issues for end-users.
- Install, configure, and support network equipment, desktops, laptops, mobile devices, and phone systems at job sites and offices.
- Identify and remediate virus/malware infections and escalate issues as needed.
- Assist in office setups, branch office support, and decommissioning of closing locations.
- Perform “root cause analysis” on escalated issues and ensure proper communication for configuration changes.
- Document service requests and resolutions in the IT ticketing system, ensuring accurate and timely information for team visibility.
- Participate in team meetings, share updates, and contribute to process improvements.
Required Skills/Experience:
- 5+ years of relevant IT support experience; 2-year degree or trade school certificate preferred.
- Familiarity with environments of 800+ users; advanced skills in network/system/cloud administration are a plus.
- Proficient in Windows OS, Active Directory, and network troubleshooting (both wired and wireless).
- Strong customer support orientation with excellent prioritization and organizational skills.
- Self-starter with the ability to manage tasks independently and complete special projects.
- Technical proficiency with Microsoft 365, SharePoint, Teams, and Remote Desktop Services.
- Valid driver’s license and ability to travel occasionally to branch offices for onsite support.
This role requires effective communication skills, a commitment to excellent customer service, and a proactive approach to learning and adapting to new technologies.
Please send your resume to Hayley Clark, Senior Technical Recruiter for immediate consideration
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
